Most businesses have multiple departments and therefore require a multiplicity of skills to succeed. Since no one is a monopoly of knowledge and skills, founders must hire and work closely with different employees to facilitate day to day operations. In today’s competitive world, businesses require a set of competitive employees to thrive and these employees have a direct or indirect effect on the success of your business. Our discussion revolves around: how employees factor into the success of your business?
Building the business
From the beginning, the business owner must hire people to help in setting up the business. The employees work hard to bring your vision to life. They work tirelessly day after day to do this and may even forgo personal growth, personal relationships and commitments while working for your business. It is therefore fair to say that without employees, it is hard or impossible for the founders to realize their goals and aspirations.
Customer satisfaction
Businesses exist to serve their clients. In order to develop and retain client loyalty, the business must take a keen interest in customer satisfaction. But who is responsible for ensuring the satisfaction of all customers? The responsibility lies with the employees. If the employees are unhappy, your clients are likely to be unhappy. Employees’ satisfaction is a matter of utmost importance for a successful business.
Innovative and creative business ideas and solutions
The competitiveness of the business environment necessitates constant innovation irrespective of the industry of operation. As a founder, you will rely heavily on the innovativeness and creativity of your team in conceptualizing and developing new product and service lines, improving service delivery and even in business process reengineering. The more innovative and creative your team is, the higher the likelihood of success in the long term.
Production
In the business setting, task employees with the production process. The quality of products has a direct effect on the long term success of the business. This is because this quality lets people forms opinions about the business. High quality products enhance the reputation of the business and therefore the success while poor quality products result in the collapse of the business. To ensure success, the business has to take a keen interest in ensuring that the production team is happy. This way, they will initiate improvements directly.
Employee onboarding and turnover
When a business hires employees, they undergo intensive training on business processes, work ethics, and the culture of the organization among other things. The training utilizes a lot of business resources including financial resources, time, energy of existing employees and even physical space. It is therefore not a cheap affair. When these employees leave, the business must hire and train other employees. Also be sure you meet standards and deadlines.
A high employee turnover is detrimental to the growth of the business since it depletes the resources that could have been utilized to acquire clients and keep them happy. As a founder, pay the employees well to invest in retaining them, respect their rights and freedoms. Also make sure that the business provides an enabling environment for excellent work.
Legal compliance
Acquiring business permits and licenses, ensuring the environmental laws are adhered to, keeping up with different financial and reporting standards, compliance with tax laws, labor law requirements and various other legal provisions falls in the hands of the legal department of the business. Without these, the business could violate a lot of laws and regulations and end up being closed down, fined and penalized heavily as well as tied up in unending legal battles. This not only depletes the resource of the businesses but it may also lead to imprisonment of the founder and his or her top management team. This underscores the importance of employees in the success of the business.
Role of employee during business acquisitions
While evaluating the viability of a business for acquisition, investors must carry pout due diligence on the employees of the organization. A labor pool that is engaged, satisfied, innovative and creative pushes up the value of the business. While a poor talent pool lowers the value of the Business in the Market. Employees who understand the operations of the business are important to the investor. Since they will ensure uninterrupted continuity of operations even if the founder does not stay on.
As a founder, try to recognize the vital role of employees during all stages of business development. Also, ensure that you value and compensate them appropriately. It is also good to ensure that the employees continually improve their skills and knowledge. This is because this will have a direct effect on the success of your ventures. Otherwise, learning this lesson too late will be detrimental to your business efforts.
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